[nmglug] cybermesa dsl

[bg]

Doh! This is just great! I have a 678 that didn't seem to be compatible
with thuntek's DMT protocol (it worked fine with CAP), so I was kinda
forced to go with the Actiontek about 6 months ago.

The Actiontek recently displayed a red power LED so Qwest customer
support stepped me through their canned help scripts. The first 2 didn't
work, so I was transferred to their "smart guy". This is what he told me
to do: Unplug all cables. Then repeately unplug and immediately plug in
the power cord *12* times. Thinking I was on candid camera, lente loco
or punk'd, I looked around for a hidden camera. Needless to say, it
didn't work, so with a deposit, they overnighted a new modem that
actually arrived in 2 days.

I hate Qw*st as much as the next guy, but they've really improved
customer support over the past 2 years or so (Qwest wouldn't have have
given a rat's ass before). Ya gotta love how competition (comcast
broadband & cell phones) does to do to fix customer support.

I'll tell you what sucks though: The old modem broke with 2 months
remaining on the warranty. I asked if the new modem would be guaranteed
for the standard year, and they said it would only be good for the term
of the *original* modem. Does that sound right? Oh well, "the new" Qwest
isn't so great after all.
 

On Thu, 2005-06-30 at 17:02 -0600, Andres Paglayan wrote:
> In my case I had three actiontec fried in a row in a three week period. 
> All plugged to an stabilizer.
> A friend on mine has his hanging every time he runs netscan stuff.
> I have to ciscos 678 running, one at home for almost 2 years and other 
> at work for 3+ years without a single hang,
> enough for me,
> 
> 
> Ken Long wrote:
> 
> >Can you elaborate on the difficulties with the Actiontec? I'm 
> >thinking of switching my mother from dial-up to Qwest DSL because the 
> >Qwest 256 is only a few dollars more than the MSN she has now.
> >
> >Ken
> >
> >On 29 Jun 2005 at 16:50, comrade wrote:
> >
> >  
> >
> >>I have an actiontec router, and it has options for rfc1483 (not 1318)
> >>bridged or routed, but cybermesa has me using pppoa.  oh well.  The
> >>actiontec is certainly junk.  good luck.
> >>    
> >>
> >
> >
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> >
> >  
> >
> 
> 
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