[nmglug] open source help desk software

[Gary Sandine]

Hi,

On Thu, Feb 12, 2009 at 06:27:33PM -0700, Mindshare Studios wrote:
> Anyone have a recommendation for an open source helpdesk
> application? I'm looking for something to handle client tech
> support issues, preferably with customizable issue submission
> forms (customizable in the sense that you don't have to hack the
> core code). Having the option to process payments for support
> would be ideal but not necessary. Any input is appreciated.

I have used Request Tracker in a few help desk type situations:

http://bestpractical.com/rt/

It is really easy to customise (small bits of perl can be added and
can usually be found online written by someone else -- no need to
hack the core code), can be used for tracking time, and can be fully
interacted with by e-mail if desired (I like that).

Regards,
-- 
Gary Sandine <gars at laclinux.com>