[nmglug] Mac air

[leopoldo at maciasnetwork.com]

Brian,
On Wed, 2019-10-23 at 10:48 -0600, Brian O'Keefe wrote:
> Thanks Leopold, I'll try the fix. I can also access the website but
> I'm running Ubuntu 19.04. The website may just require a newer
> browser version. Is that possible?
No, this is not going to be the problem. The OS level or the browser
version you're at now is not going to be the issue causing the 403
error.  Most likely the fix will be related to the link I sent. You can
google other articles related to "403 error" for additional suggestions
(and including the response from an NMLUGer about trying safe mode to
disable extensions).

The good news is you can access the site from other computers within
the home so that really helps us focus on just the macbook air to work
with to get past this issue and not worry about your home network.

If you want to try another test for your wife's macbook air, you can
download Google Chrome (or any browser not currently installed on the
macbook air) and install it on the macbook air and see if you can
access the site from the macbook air using the google browser.
Basically, the purpose of us NMLUGers suggesting other browsers to try
from the macbook air is to rule out any browser settings or extensions
that can be causing this error from the macbook air's browser (safari
or firefox). When you install a new browser (like google chrome) and
you don't configure any settings or add extensions, then you should be
able to access the site. If you can access the site from the macbook
air using the newly installed browser, then this narrows down the issue
to settings or extensions on your wife's macbook air browsers..
therefore slowly getting to the root of the problem.


> 
> On 10/22/19 5:01 PM, leopoldo at maciasnetwork.com wrote:
> > Brian,
> > Assuming you don't have malware redirecting your traffic, here is a
> > link that explains the 403 error and some possible solutions:
> > 
> > https://www.howtogeek.com/357785/what-is-a-403-forbidden-error-and-
> > how-
> > can-i-fix-it/
> > 
> > I checked the liveauctioneers.com website and it worked fine for
> > me. If
> > you want, you can paste the exact address you went to here and we
> > can
> > double check the URI.
> > 
> > 
> > 
> > On Tue, 2019-10-22 at 12:03 -0600, Brian O'Keefe wrote:
> > > Hello all,
> > > My wife has a 7 year old macbook air. She does all her business
> > > on it
> > > which is using Firefox for research purposes, email and report
> > > writing with LibreOffice. Recently she is getting a 403 Forbidden
> > > error for a specific website, liveauctioneers.com.
> > > Live auctioneers has suggested a cache or cookie issue so we
> > > cleared
> > > all those out. They suggested another browser so we tried Safari
> > > with
> > > the same error.
> > > I have searched the forums and nothing there is helpful, at least
> > > on
> > > my level. Can anyone figure why a specific website and only that
> > > website does not play well with the Mac Air? I have reset the
> > > router,
> > > as suggested by liveauctioneers. 
> > > So there is something configured in the laptop that is pervasive.
> > > I
> > > just don't know what to fix. The one website with detailed
> > > instructions was specific to wordpress but on the laptop, not in
> > > a
> > > browser.
> > > Can anyone help?
> > > Many thanks
> > > Brian
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